Technical Support Tiers
Contact
Hours
Priority
Tiers
- Tier 0: Self-service support using knowledge base
- Tier 1: Telephone, Walk-in (over the phone service such as password lockout or forgetting password)
- Tier 2: Desk-side assistance and computer lab support (a technician is actually dispatched to assist you, example: blue screen, printer jam, and software or hardware issue)
- Tier 3: Specialized Technical Support, (behind the scenes services) example: Network down, Jenzabar, Telephones, Web Services, Media services, Instructional Technology (Blackboard)
REAL STUDENTS. REAL SUCCESS.
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Cecil College One Seahawk Drive North East, Maryland 21901 410.287.1000
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