- Tier 0: Self-service support using knowledge base
- Tier 1: Telephone, Walk-in (over the phone service such as password lockout or forgetting password)
- Tier 2: Desk-side assistance and computer lab support (a technician is actually dispatched to assist you, example: blue screen, printer jam, and software or hardware issue)
- Tier 3: Specialized Technical Support, (behind the scenes services) example: Network down, Jenzabar, Telephones, Web Services, Media services, Instructional Technology (Blackboard)
